All quotations are valid for 10 days.

All quotations/estimates made by the Company are based only on the current cost of labour, spare parts and materials at the time of the quotation/estimate and in the event of any variation in these costs to us before or during work carried out then the Company may if it thinks fit request that the Customer pay on completion of the work any increase in cost due to this variation.

If no price has been quoted for a particular part of the work to be carried out or only an estimate has been made then the Company reserves the right to charge a reasonable price for the work and for any preparation and parts involved in the work.

If in the opinion of our workshop engineers it is not possible to carry out a particular task as instructed by the Customer then the Company reserve the right to refrain from doing so.

Variation of any kind in the quotation/estimate originally tendered, or the scope of repair, or the prices chargeable, or otherwise howsoever, shall be subject to all these conditions, and any such variation shall not be considered to create a new contract, and the original contract shall remain in force but as so varied. No act of commission or omission by the Company in relation to any vehicle shall constitute a deviation from the contract nor shall any such act disentitle the company to the benefit of any of these conditions

The Company will not be liable for any delay in work carried out for the Customer even if a date for completion may have been specified. The Company will not pay any penalty charges to the Customer for work that has been delayed and the Customer accepts this condition when agreeing to accept the quotation and request that the work is carried out. The Company will of course endeavour to complete all work in the time preferred.

All work carried out or goods supplied in relation to a vehicle by the order of the driver of the vehicle, or by any person who is believed to be working for the Customer, or acting as the Customers agent, or to the person to whom the goods have been delivered, are to be paid for by the Customer.

Our Company credit terms are strictly 30 days from date of invoice to all account holders, Customers who do not have an account must pay in advance before the goods are sent or work has commenced. Payment by credit card is subject to a credit card surcharge.

All goods remain the property of the Company until payment in full has been made and all cheques have been cleared.

If goods arrive damaged or not complete, or the goods do not arrive at all, then the Company must be notified within 7 days of the invoice date.

Good ordered specifically for a customer cannot be returned.

Unit surcharges will be paid if the goods are returned to us in a condition free from oil, grease and dirt within 28 days of the invoice date and as long as they are accepted back for credit at Mercedes Benz

A handling charge of 20% will be made on all parts that have been agreed for return, goods will not be accepted for return without a valid returns number.